Shipping & Returns

Orders over $50.00 ship FREE to the lower 48!

$8.00 Flat Rate Shipping on all orders under $50.00


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.



Shipping

We will ship to the address provided, we are not responsible for lost shipping charges due to errors including wrong address, no mail receptacle, and other errors.  Should an item be returned it is the customers responsibility to pay additional shipping charges.  This of course does not apply to errors by Cooking Steels or the carrier.

Please double check your address before submitting an order!

Free Shipping ships best way at the discretion of Conductive Cooking. For freight orders requiring additional services such as lift gate delivery or limited access delivery, the customer will be responsible for any additional charges beyond the base freight rate.

Note on Shipping:

Most orders will ship via FedEx Ground/Home Delivery unless otherwise stated. Some orders may still ship via USPS Priority Mail, feel free to contact Cooking Steels for special shipping needs or quotes.

If you add an email to the order you will get tracking info emailed automatically. If you don't get tracking info emailed please send us an email. The tracking numbers for USPS and FedEx are all numbers, no letters. 

Typical order processing takes 3-4 business days. Product ships from Minneapolis, MN.