How do I clean and season my steel when it arrives?
We're glad you asked! Instructions will be provided with your steel, but this short video contains all of the information you might need should you happen to misplace the paper copy:
Do you offer a warranty for your products?
Yes, we stand behind our products 100% and offer a lifetime warranty for manufacturer defects!
Is the steel food safe?
Absolutely — making sure our steel is food safe was one of the most important parts of developing our products. In fact, we spent more time perfecting the cleaning process than anything else.
When we first started, we tested dozens of methods to make sure every surface was perfectly clean and safe for cooking. In the end, we invested in our own in-house blasting system so we could personally prepare each steel before it ships out. No shortcuts.
Do I have to clean my product after each use?
In short, no you do not. You will want to scrape any remaining food off of the steel after each use and apply a thin layer of oil to prevent rust. Treat our cookware the same way you would a well seasoned cast iron pan, you wouldn't want to lose all of that amazing flavor you gain from a well seasoned cooking surface!
How long will it take for my order to ship?
We usually ship orders within 1–2 business days. During sales or busy seasons, it may take up to 3 days to process your order. Once shipped, most packages arrive within 2 business days.
For more info, check out our shipping page or feel free to reach out — we’re happy to help!
What thickness do I need and why?
Our standard 1/4" thickness is perfect for most home bakers — it heats up quickly, isn’t too heavy, and delivers great results for 1–2 pizzas or loaves.
If you're cooking for a group, baking back-to-back, or just want maximum heat retention, our deluxe 3/8" steel is a better fit. It holds heat longer and recovers faster between bakes.
Still not sure? Check out our Thickness Guide to find the best option for your needs.
Do you have any coupon codes I can use for my order?
We periodically send coupon codes to our customers that subscribe to our newsletter as well as those who follow us on Facebook. Please check Facebook under Cooking Steels for any current coupon codes, or subscribe to our newsletter! (Hint: new customers that subscribe to our newsletter will automatically receive a 10% off code to use on their first order!)
Will you email me an order confirmation and tracking number when my order ships?
Of course! As soon as you place your order you will receive an order confirmation email, and as soon as we print your shipping label you will receive an automatic tracking update. Please allow 24 hours for the tracking number to populate tracking data as it tends to take some time.
Other general shipping information (carriers, etc.)?
Please consult our shipping page for a detailed explanation of our shipping policy, or feel free to give us a call during business hours! If it is after hours, feel free to email us and we will get back to you ASAP!